All the things people ask first.
We've grouped the questions by what they're about. If we haven't covered yours, email hello@floridaplanned.com.
What this is
The basics — what Florida Planned does, who it's for, and what it isn't.
Are you affiliated with Disney?
No. Florida Planned is an independent UK product. We use your own My Disney Experience account to make bookings — we never see your Disney credentials. Disney, Walt Disney World, Lightning Lane, Genie+, and the Disney Dining Plan are trademarks of The Walt Disney Company. Used here for descriptive purposes only.
Who is this for?
Primarily UK first- and second-time families visiting Walt Disney World on the Disney Dining Plan. The wedge is the 11am UK booking morning and the credit choreography that comes with it. Repeat DVC visitors get value from the Pay-out-of-pocket families get a streamlined version.
Does this work for Disneyland California or Paris?
Not yet. Florida Planned is currently Walt Disney World only — the catalogue, the suggester, and the booking-window logic are all WDW-specific. Paris and California are on the roadmap but not committed.
What's the elevator pitch?
Shape your trip, build your dining wishlist, and walk into the 60-day booking morning with a plan — not a panic. £19 intro, £25 at launch — one-off, per trip. UK-aware from the ground up. Works for any UK trip to central Florida — Disney parks, Universal day, beach day, the lot.
Booking & Disney
How Florida Planned interacts with Disney's actual booking system.
Does this book my restaurants for me?
No. Disney requires you to book through My Disney Experience directly. What we do is sequence your priorities, time the booking morning, and give you a single screen showing exactly what to click and in what order. You still do the booking; we just make sure you're not winging it at 11am UK time.
Why does the 60-day window matter so much?
Disney releases dining reservations exactly 60 days in advance, at 6am ET (11am BST). The most popular restaurants — Cinderella's Royal Table, Be Our Guest, 'Ohana — book out within minutes. If you're not ready to click at 11:00:00am UK time, you're often eating elsewhere.
What about Lightning Lane / Multi-Pass?
Lightning Lane Multi-Pass bookings open 7 days before each park day. We track these on the canvas alongside dining — same wishlist, different booking-window timing. The booking-morning surface adapts: dining for 60-day windows, LL for 7-day windows.
Will you support character meet-and-greets?
Not in v1. Character meet-and-greets are walk-up in 2026 and Disney doesn't expose a booking API for them. If that changes, we'll add it. For now, character interaction happens at character meals — which we do support.
Disney Dining Plan
The credit choreography that makes DDP trickier than it looks.
What if I'm not on the Disney Dining Plan?
The canvas works fine without it — you just won't see credit tracking. v1 is optimised for DDP families because that's where the credit-choreography pain is sharpest. Pay-out-of-pocket families get a streamlined version with cost tracking in GBP and USD instead.
Which 2027 dining plans do you support?
All three plans Disney currently sells: the Quick-Service Dining Plan (included with Moderate-resort packages), the Table-Service Dining Plan (included with Deluxe and Villa packages), and the paid Deluxe Dining Plan upgrade. We track quick-service, table-service, and signature credit counts separately and warn you when you're about to over- or under-spend.
Value-resort packages include one free Quick-Service meal per person per night rather than a full plan — the canvas handles that as a single QS slot per day. Out-of-pocket families get the same canvas with running spend tracking instead of credit counts.
What's a "signature 2-credit" restaurant?
Disney's premium restaurants — Le Cellier, California Grill, Yachtsman Steakhouse, Citricos, Jiko, Monsieur Paul, Flying Fish — cost 2 dining credits instead of 1. The catalogue tags them clearly and the credit tracker counts them as 2 against your budget.
Does it handle DDP-eligible quick-service meals?
Yes. The catalogue tags every QS location with its DDP credit cost. You can rough-plan your QS meals on the canvas — useful if you're doing a heavily QS-weighted trip and want to make sure you've actually got somewhere to eat on a park day.
Access & payment
Pricing, refunds, sharing, and what happens when access expires.
How long do I have access?
Single trip: from purchase until 30 days after your return date. Save & The trip data stays on file even after access expires; you can buy access again to re-open it if you decide to go back.
Can I share access with my partner?
Yes. Both tiers allow up to 4 people on one trip, each with their own sign-in but reading and editing the same trip data. Useful when one half of a couple plans and the other half just wants to know what time dinner is.
Can I get a refund?
Yes, within 14 days of purchase, no questions asked, as long as you haven't yet unlocked the booking-morning surface. After that, we can't refund — the planning value has been delivered.
What if my trip is cancelled?
If Disney cancels park operations entirely (hurricane, pandemic), email us and we'll move your access window to your rescheduled dates with no additional charge. If you personally cancel, your access remains valid for planning a future trip until 30 days after the original return date.
Do you take Apple Pay / Google Pay?
Yes. Stripe-backed checkout supports Apple Pay, Google Pay, and standard card payments. We also accept PayPal via a Lemon Squeezy alternate checkout if you'd prefer.
Technical & data
How your data is handled. Privacy, security, exports.
Where is my data stored?
Trip data is stored in a Postgres database hosted in EU-West (Frankfurt). We use Clerk for authentication, which stores your email and password hash (we never see the password). No Disney credentials touch our systems.
Is my trip plan private?
Yes. Only signed-in users with explicit access to a trip can see it. There is no public sharing in v1, no social feed, no "discover trips" feature. You can export your own trip data at any time as a PDF or CSV.
What happens if you go out of business?
Honest answer for a solo-built product: we'd give 90 days' notice via email, publish a one-click trip-export tool, and refund any active access windows pro-rata. We've reserved the limited-company name and the domain through 2030.
Can I export my trip plan?
Yes. Every trip has a printable per-day PDF summary built in. We also expose a CSV export of your wishlist and confirmation numbers — useful if you'd like to keep a copy outside the app.
Mobile or desktop?
Both. The canvas adapts to screen size — drag-and-drop on desktop becomes tap-to-add-at-time on phones. It's a web app, not a native app, so works on anything with a modern browser.
Launch & roadmap
When this is shipping and what's coming next.
When is this actually launching?
Friends-and-family testing in 2026. Public launch shortly after. If you want to be on the early list, (coming soon) and we'll email you the day public bookings open.
What's coming after v1?
The committed roadmap: editorial voice review (all 76 restaurants get re-written from real visits), live booking tracker for the 60-day morning, mid-trip credit reconciliation, and user-uploaded photos. Less committed: Disneyland Paris / California, a community layer, and a mobile native app.
Can I request features?
Please do. Email hello@floridaplanned.comwith what you'd like to see. We can't promise everything ships but every email is read by the person writing the code.
Will the intro price stay at £19?
The £19 intro price is available until 30 days after public launch. After that, the standard price is £25. The £25 price is itself intentional pre-launch / early-customer prices. As the catalogue grows and the editorial voice deepens, the price will rise. Customers who buy now keep the price they paid for the trip they're planning.